Part-time Information & Referral Specialist – United Way of Allen County
Are you a caring, compassionate person that enjoys helping others? United Way is seeking 4 individuals to provide information & referral services on health & human service programs to inquirers; linking them to appropriate resources, and advocating on the inquirer’s behalf when necessary.
These part-time positions offer flexible hours and pay $10 - $12/hr. based upon experience.
Associate’s degree in human services, social work or related field desired. Will consider candidate with the right combination of education and relevant experience. Experience in crisis hotline or information and referral service desired
Responsibilities include, but are not limited to:
Answer incoming phone calls to provide information and referral service activities including intake, assessment and referral; provide excellent customer service
Provide advocacy for inquirers when needed by interacting with clients and agencies in resolving problems and providing information.
Excellent communication skills, including ability to respond to callers with patience, objectivity and nonjudgmental attitude.
Maintain confidentiality of client records.
Use effective crisis intervention skills when/where appropriate during calls.
Ability to work on-call, during times of disaster including evenings, weekends and holidays.
Understanding of United Way of Allen County’s initiatives and departments.
Preferred Reply by Email: Please provide letter of interest and resume by November 4, 2013 to Pattyr@uwacin.org. Subject line must include: I&R Specialist. Be sure the document is in either Microsoft Word or Adobe Acrobat format.
Complete details are found on our website at http://www.unitedwayallencounty.org.
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